IDFA’s Peggy Armstrong, said in Wednesday’s DairyLine that the dairy crisis drill last Wednesday brought about 90 people to Seattle, and called it a “terrific day and a great learning experience.”
She added that a lot of strong relationships were built there which is key to working effectively in a crisis. She said the drill was important because the industry needs to effectively respond in any food safety crisis and to have a plan in place so all the players across the industry understand the importance of a plan. Many organizations already have
plans in place, she said, so those people who attended the drill were able to practice their skills. “The more you plan and think through what is unthinkable, the better prepared you are,” Armstrong said. Research shows that the organization that plans for crisis, recovers two to three times faster than one that doesn’t so our goal is to really be ready for anything. She admitted that the drill forced people to work with people they never met before. That doesn’t happen in the real world but questions and changes come to you very very quickly during a real crisis so we want to make sure people understand that and are prepared.
Two words remain in my thinking process from my short stint in the Boy Scouts as a kid; “Be Prepared,” a bit of wisdom that has served me well over the years. I thought of that and was reminded of the old fashioned “fire drills” we used to have in grade school as I participated in a “dairy crisis drill” in Seattle the last day of March, hosted by Dairy Management Incorporated and the International Dairy Foods Association. I literally saw farmer and processor check off dollars at work!
There were about 90 participants from several states, made up of dairy processors, state and regional check off staff, state Ag department people, a Food and Drug Administration official, and three real live FBI agents, one of which even handed me a Haggen daz bar, another topic for another day.
Attendees were divided into small groups and assigned to fictitious dairy companies where various titles, job descriptions, and roles were given. I was an “imbedded reporter.”
So far so good until a news bulletin reports a large outbreak of Staphylococcus Enterotoxin B (or SEB if you’re a TV or radio announcer). Board members are summoned together to discuss the news accounts that soon start pointing to dairy as a possible suspect until the “you-know-what really hits the fan.” Those familiar with the story of Job know that bad news often comes in waves and such was the case in our “drill,” or should I say “grilling.”
Just as the board members are trying to decide how their company will respond to calls from consumers and the media regarding their company brand and any implication it may have in the ongoing crisis which is escalating. board member blackberries and e-mails are coming fast and furious and the public wants to know if it’s safe to eat your dairy products. There’s no passing the buck in a crisis when you’re up to your, you-know-what in alligators.
Several of these “officials” had to face me and media colleague Kate Sander of Cheese Market News in mock news conferences where Kate and I role played as aggressive reporters trying to get the story for our readers and listeners.
I refrain from further details so as not to give too much away for upcoming future drills like this around the country but I’m confident the drill drove home the point that, while this was a fake exercise, it was a realistic one and one that could one day, God forbid, really happen. What would your dairy cooperative do in such a case? Does it have a plan in place, ready to go?
These CEOs and board members will be the ones to defend your cooperative and its dairy farmer members in such a situation and I couldn’t help but think that I’d sure want a competent, qualified, trained person to answer the press’ tough questions, instead of the janitor or a milk truck driver.
The training was tough, intensive, and probably cost a few bucks to put on. But, in the spirit of “Boy Scout preparedness,” is vital in the world we live in today. Thankfully, the dairy industry has been pro active for some time in this area and has a Dairy Communication Management Team in place made up of Dairy Management Incorporated, the International Dairy Foods Association, U.S. Dairy Export Council, National Milk, and MILKPEP so the industry can, as was pointed out; speak with one voice, respond only when dairy is called into question, and follow the government’s lead in such events.
The Tylenol Company laid the right response ground work in the nightmare it went through years ago, a nightmare that the CEO and board members of Toyota have surely learned of late. Airlines have done these drills for years. Is your cooperative prepared?